Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

Author: JoJozragore Shakticage
Country: Cape Verde
Language: English (Spanish)
Genre: Education
Published (Last): 23 July 2018
Pages: 146
PDF File Size: 6.38 Mb
ePub File Size: 19.47 Mb
ISBN: 394-8-68434-541-6
Downloads: 26541
Price: Free* [*Free Regsitration Required]
Uploader: Kazik

PeopleSoft HelpDesk provides similar functionality to PeopleSoft’s CRM Support application, but is specifically designed for supporting employees rather than customers. The neutrality of this article is disputed. Designed to optimize the operations of customer call centers Allows customer service representatives CSRs to log, prioritize based on support entitlement and route customer inquiries cases Clairfy agents to set priorities, verify contracts, review case histories and track case-related costs Records all costs associated with a support inquiry, including call time, research time, parts and travel Can be integrated with front-office applications for closed-loop accountability.

Media clariyf to Amdocs at Wikimedia Commons. The Billing Manager also operates with external billing systems.

It uses predictive behavioral analytics to enable enterprises to score and segment customers based on various criteria. Unifies the customer service agent’s desktop through a simplified, streamlined user interface Designed to fulfill customer requests through a single interaction Offers “in-context” navigation based on customer profiles, histories and requests Amdofs context-driven navigation to other ClarifyCRM modules for contracts, marketing campaigns, ordering, scripting, trouble ticketing and other functions.

The thin-client based system provides a one-stop interface for recording customer requests and initiating resolutions. Thin-client version of Amdovs Accessed through any standard browser from any location. The Amdocs ClarifyCRM Service and Support line is designed to help reduce the cost of customer interactions while concurrently optimizing the value of each interaction.


Easy No-hassle Amdocs Clarify CRM INTEGRATION

Product Report Note Number: Please do not remove this message until conditions to do so are met. Gives agents insights to and recommendations for company’s customers.

Washington Report on Middle East Affairs. Even better, transactions can be recorded to automate a sequence of tasks directly clariyf the Amdocs application.

The Pegasystems’ enterprise rules clarivy dynamically chooses clraify appropriate rule depending on six dimensions of rule resolution: It handles information on billing inquiries and adjustments, customer information requests, marketing requests, orders and purchases, and service inquiries.

Amdocs offers a comprehensive line of service solutions that can be applied to customer service organizations, contact centers, Web-based knowledge portals and field agents. Amdocs is a supplier of customer relationship management CRMbilling and order management systems, primarily for the communications industry.

We see some stability in the software market in the coming quarter, otherwise so far India has been sharing a global fate. The reader assumes sole responsibility for the selection of these materials to achieve its intended results.

The company specializes in zmdocs and services for communications, media and financial services providers and digital enterprises. Most products within the Service and Solution series now are available in thin-client, Web-based versions. In Junethe ClarifyCRM line was fortified once again with the release of version 12, which is geared to operating through Web browser-based interfaces.

Easy No-hassle Amdocs Clarify INTEGRATION

Chordiant Software is U. By continuing to use this site you are giving us your cllarify to do this. Between and Amdocs took its initial diversification steps, expanding first into the wireline telephony arena and then the mobile space.


The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn. Relevant discussion may be found on the talk page.

Amdocs – Wikipedia

Retrieved 26 January The product line provides analysis, coordination, management, reporting and tracking solutions for on-site, remote and Web-based customer service operations.

Clarifu vendor offers the following CRM 7. Retrieved from ” https: While Amdocs does not brand by vertical, it offers bundled applications targeted to telco, high-tech manufacturing and financial services industries.

When service and support modules are used with ClarifyCRM Campaign and ClarifyCRM Opportunity Advisor, customer service and support requests can be analyzed with a real-time decision engine with the prospect of converting these interactions into selling opportunities.

Amdocs’ products are used by wireline, wireless, broadband, xlarify, mobile commerce and IP service companies. Gartner shall have no liability for errors, omissions or inadequacies in the aamdocs contained herein or for interpretations thereof.

This page was last edited on 13 Decemberat However, the vendor also acknowledges that today’s sluggish business economy is prohibiting many customers from doing so. Over the years, Amdocs has continued to expand its product and services offerings.